I should have been at Business Club tonight but we have been working on a network issue for a client today which has meant altering the DNS on their servers. To reduce the impact on the client we planned the changes during the day and are implementing and testing them tonight. Whilst I have been …
This week has been a week of contrasting jobs. We were called out to Rand Farm Park earlier this week to fix the webcam for them. It required little time for us to diagnose the problem – the client was correct – the pig had eaten the webcam. No repair was attempted we simply bought …
At Octagon we spend a lot of time on support and help lines sorting problems for our clients. Some of which we find are neither “helpful” or “supportive” and you just feel their “press one for support etc” is put there just to annoy you. One of the funniest things we get when we call …
Call centre menu options catalogued by a frustrated IT worker Read More »
We knew our client had an issue with their server before they did – so I was onsite to help them as they opened their doors this morning. As part of the service we carry out for contracts clients we monitor their systems for any issues. This takes a variety of forms: Automated emails This …
This is a test post as we are increasing the security of our WordPress website. We are testing the changes before rolling them out to our clients. If you would like to talk to us about WordPress or data protection and security then Octagon staff are attending the Branston and Mere Parish Council meeting at …
This week I have been installing a new small office network in Scunthorpe. Up until now they have just been using their pc’s individually andNot sharing resources and information. I have put in some extra network connections and a NAS drive that is backed up to our secure data protection system. This way if there …
Hi all, Just completed another weekly server check before Easter. Making sure that when our client’s return from the long weekend their servers and devices are safely backed up. To some of our contact client’s we are on call for them throughout the break. Happy Easter everyone.
This week I have been replacing a server which has been failing to do it’s job. We have decided to replace it with a much simpler device. As all it was being used for was authentication. It didn’t store any files nor did it provide email services. What we have done is to put the …
One of the jobs I am doing whilst I am in Essex is upgrading an old XP laptop to Lubuntu. This laptop belongs to a friend of mine and it had sat on the shelf in his office for a couple of years, the only reason he had stopped using it was that it had …
