Imagine your good day at work: things go to the plan, all staff on board (no one called in sick), scheduled jobs are getting done and ticked off the list, no complaints from the clients, just good feedback all way round, email is working and so is other technology and so on. Just another great …
We had a customer passed our way this month who almost fell victim to “legacy.” LEGACY is a term manufacturers and developers use to describe their older products which are no longer cost effective to support fully. We are talking about things like Adobe Creative Suite 5, Microsoft Office 2013, first generation i7, even hybrid …
Request: Access to an email account by a third party Challenge: We had a call the other day from a relative of someone who is terminally ill. They were requesting access to their family member’s business email. Straightforward? No. We protect our clients’ information! Solution: I made the request to the person for a Power …
Problem Files in OneDrive / SharePoint cannot be opened, are already in use or cannot be attached to emails. Challenge Client called to report intermittent issues with files either not opening, not saving correctly or at all, and being unable to add to emails as attachments. Some files opening with 8.3 file names Eg …
I was fortunate to be born in a time when computing and gaming were on the upswing. I grew up with a few different personal computers at home such as the Commodore 64, Amiga500 and later on an IBM PC. Even though I had no real work to do and mostly played games, from the …
Problem: No Teams meeting option in Microsoft Outlook showing on 365. Challenge: The user logged a call with us as she couldn’t use the teams meetings addin for Outlook and it didn’t exist to be added manually. Solution: We tried reinstalling Teams and checking the addins to see if it had been disabled etc. Nothing …
We can help with all IT related problems and here is just an example of a small problem we resolved for one of our clients recently. Problem: Laptop wouldn’t boot up properly and gave a blank screen after login. Challenge: The user had just got home and the call came in at 17:40 as he …
At Octagon we have evolved as the years have gone by, we started repairing PC’s. We moved on to supporting servers and then on to networks and so forth. Every company has different requirements, from just an email address to an all singing and dancing network with customised software. We have been in business over …
What makes us different from other I.T. support companies Read More »
Although we all have time off over Christmas and the New Year – the nature of the work we carry out for clients means that we never really stop. Computers and IT infrastructure can have issues any time of the night or day and cyber security incidents are unpredictable. I used to go out and …
We do cover Christmas and New Year IT and cyber security calls Read More »
