It is an old “geek” joke but…
It is an old joke – but you should look at Clive’s “photo of the day” here. It was taken on his way back from helping one of our client’s, in Lincoln, who had been having problems with their internet.
IT Support
Helping with WordPress
Although we are not web designers we have a great deal of experience of helping client’s with their self produced WordPress sites. This is what I am doing this evening for clients who need the work done by Wednesday so they can promote some things they are doing next week. Fast cars are their business …
Help across Lincolnshire
I have been out this morning to solve a network issue for a client. I traced the problems to a faulty cable and to keep the company working I used a 15m, that I carry with me, to put in in temporary patch, until we can get in and carry out a permanent fix. This …
Support Jobs Yesterday #ITSupport
The server project we have been working on over the last week or so has been a big commitment for Octagon Technology, which included me being onsite yesterday to solve all those little issues that arises with such a large change in infrastructure. However our other clients still got the attention they expected – see …
Helping our clients…
Having spent the last two days in the workshop working on the new server we are installing at the weekend, today I am out and about visiting a variety of clients who need some help. So I am looking at a spam issue, fixing a email signature, chasing BT, setting up a new internet connection, …
An Early start…
My alarm went off at 3.30am to get to site and make sure everything is working, with the server swap, before the staff get in. There was not much traffic on the road when I drove in, but a guard dog at a next door factory did startle me when I got out of my …
Africa is a big country…
This is an obvious statement but our latest clients, who organise safaris to Africa, have a map painted on their office wall. Their office is a converted church so they had enough room for this huge mural. This client is new to Octagon so I have spent a couple of hours there today making sure …
The pig that ate the webcam…
This week has been a week of contrasting jobs. We were called out to Rand Farm Park earlier this week to fix the webcam for them. It required little time for us to diagnose the problem – the client was correct – the pig had eaten the webcam. No repair was attempted we simply bought …
Call centre menu options catalogued by a frustrated IT worker
At Octagon we spend a lot of time on support and help lines sorting problems for our clients. Some of which we find are neither “helpful” or “supportive” and you just feel their “press one for support etc” is put there just to annoy you. One of the funniest things we get when we call …
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